Index 01 — Work
Work
Not polished stories. Each one is written as a decision record: the situation, the options on the table, the bet, what happened, and the numbers I will not claim.
The shape of every record
- 01Situation
- 02Options
- 03The bet
- 04What happened
- 05What I cannot claim
01—04
The records
Day job. Numbers traced to source
- 01AI, from a trade-show demo to productionIn productionRead the record
An agent that writes to a live till
199Customer organisations in the first tracked monthA two-person side project built for a trade show became a production AI capability with its own squad. In its first month of tracking, 199 customer organisations used it. It now takes actions inside a live point of sale, not just answers questions.
- 02Loyalty, rebuilt as configurable SaaSShippedRead the record
From bespoke builds to a product
25×Estate growth, <10 to 250+ instancesEvery customer app was a cloned repository with weeks of bespoke design behind it. I turned it into one configurable, multi-tenant product. Delivery went from weeks to under a week, and the estate from under 10 apps to over 250.
- 03Platform, one reporting layer for six productsIn flightRead the record
The foundation under the data strategy
6Point-of-sale products, one reporting foundationA group built by acquisition has six point-of-sale products and six versions of the truth. I lead the reporting foundation the group’s data strategy is built on, including absorbing a platform acquired out of voluntary administration and extending its forecasting to every brand.
- 04Strategy, a post-mortem and a new cascadeAdoptedRead the record
Rebuilding how a company sets goals
Q1Ahead of the prior year, one quarter inAfter a year that missed its goals, I ran the retrospective with the executives that established why, then wrote the replacement. It is cross-divisional and measurable, and every unit sets its own goals under clear company ones. One quarter in, performance is ahead of the prior year.
Before
Earlier, on the floor
2004 — 2015
£3.5m
Three venues, Head of Operations
Revenue up more than 10%, gross margin up 10%, labour cost down 12%. The job the Friday Night Test comes from.
60+
Sites, one pub group
Negotiated and delivered a point-of-sale, stock and financial control rollout. The role where I crossed the table.
6 yrs
My own consultancy
Independent UK operators, on the floor rather than in a boardroom. Client revenue up by as much as 25%.