What breaks in hospitality software when the room is full.https://www.nielcody.com/https://www.nielcody.com/writing/how-i-built-a-product-council/https://www.nielcody.com/writing/how-i-built-a-product-council/Synthetic users agree with everything and know nothing about a docket rail. So I built a panel designed to disagree.Mon, 28 Sep 2026 00:00:00 GMThttps://www.nielcody.com/writing/write-down-the-kill-signal/https://www.nielcody.com/writing/write-down-the-kill-signal/A decision is not finished when it is made. It is finished when you have written down what would prove it wrong.Sat, 26 Sep 2026 00:00:00 GMThttps://www.nielcody.com/writing/autonomy-and-reversibility/https://www.nielcody.com/writing/autonomy-and-reversibility/A wrong answer costs trust. A wrong action costs money. How much autonomy an AI agent gets should depend on one thing.Thu, 24 Sep 2026 00:00:00 GMThttps://www.nielcody.com/writing/the-friday-night-test/https://www.nielcody.com/writing/the-friday-night-test/Most hospitality software demos beautifully, then meets 8pm. One question fixes most of it.Sun, 20 Sep 2026 00:00:00 GMT